Privacy Policy

Kirra Tours Privacy Policy

At Kirra Tours New Zealand Limited (“Kirra”, “we”, “us”), your privacy matters to us. We handle your personal information in line with global privacy standards, including the GDPR (EU/UK) and the NZ Privacy Act. This policy explains what we collect, how we use it, when we may share it, and what rights you have. Our aim is to be clear and supportive so you can travel with confidence. By booking or interacting with Kirra Tours, you agree to the practices described below;

1. What We Collect

• Contact details: name, email, phone, date of birth, gender
• Booking & payment details
• Usage data: site/app interactions via cookies, trackers, analytics
• Communication preferences, enquiries, feedback

2. How We Use Your Data

• Provide services: manage bookings, customer support, trip updates
• Communicate service info: confirmations, itinerary or service changes
• Advertising & analytics: Meta Pixel, Google Ads, Google Analytics
• Security & performance: Google reCAPTCHA, Cloudflare
• Content delivery: Google Fonts, YouTube widgets

3. Marketing & Opt-Outs

• You can opt out of marketing at any time via the “unsubscribe” link or by emailing reservations@kirratours.co.nz.
• You will still receive essential service communications (e.g., booking updates).

4. Payments

• We use Stripe to process payments securely. Certain personal and payment details are shared with Stripe to complete transactions. Stripe processes data under its own policy: Stripe Privacy Policy. Kirra does not store your full credit card details

5. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your data (right to be forgotten) — request via reservations@kirratours.co.nz
• Restrict/object to processing
• Portability of your data

We respond to valid requests within legal timeframes.

6. Data Sharing

We share data only with third parties needed to fulfil your booking or deliver services (e.g., hotels, activity providers, payment processors). All third parties are legally contracted to handle your data securely and in line with this policy. We do not sell or rent your personal information.

7. International Transfers

If you are in the EU/UK, your data may be transferred outside your region (including to New Zealand). We use Standard Contractual Clauses (SCCs) or equivalent safeguards for such transfers.

8. Security & Retention

• We use encryption, access controls, and secure systems to protect your data.
• We keep data only as long as necessary to provide services, meet legal obligations, or resolve disputes.

9. Cookies & Tracking

We use tools including Meta Pixel, Google Ads, Google Analytics, Google Tag Manager, and Customerly Chat. You can control cookies in your browser or opt out via:

• YourOnlineChoices (EU)
• Network Advertising Initiative (US)
• Digital Advertising Alliance (US)
• DAAC (Canada), DDAI (Japan)
• AppChoices (for mobile)

10. Complaints

Questions or concerns? Contact reservations@kirratours.co.nz 
EU/UK residents may also contact their local Data Protection Authority.

11. Contact Information

Data Controller
Kirra Tours New Zealand Limited
Level 1, 4 Brown Street, Ponsonby
Auckland 1011, New Zealand
Email: reservations@kirratours.co.nz